As an administrator, you can contact us on behalf of your students, or you may choose to guide students to contact us directly.
To help us resolve the issue quickly, please make sure the following information is included:
- A photo of the damaged code
- A photo of the ISBN printed on the book (the number on the back cover, below the barcode that starts with 978)
- A copy of the proof of purchase (receipt).
After we receive this information, our team will reply with the next steps.
For multiple students, please include all relevant details in a single submission to ensure faster processing.