You can help your students regain access to their accounts by updating their passwords.
- Adult students (16 years+):
1. Go to the ‘Students’ tab and locate the student using the search bar
2. Choose 'Change password' from the three dot menu
3. Enter a new password and select ‘Change’
Please note: Adult student accounts will be asked to create their own new password after logging in.
For data security reasons, students can only update email addresses in their profiles
- Child students (under 16 years):
You can update their password by following the steps above. The student does not need to change this new password.
Please note: These accounts do not have emails associated with them
- Teachers:
For data security reasons, they must update their details in their profiles, and use the 'Forgotten password?' link if they can't log in.