Troubleshooting
- I have forgotten my password. The system doesn’t recognise my login details
- I have signed up but I haven’t received a verification email
- My test won’t start. What can I do?
- My target band is not listed. What can I do?
- I'm not happy with my purchase. What can I do?
- Why is my country not listed when I enter my billing address?
- My payment failed. What should I do?
- I still need help. What can I do?
Can't find what you are looking for?
Contact Us