Cambridge One Help Centre

Getting started

• How do I activate and access 'Fun for' materials?
• What browser settings are recommended for Cambridge One?
• How do I contact a Sales Representative?
• What devices and operating systems can I use for Speaking Companion?
• Are there tools available for me to use while I am reading?

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How to use Cambridge One

• How are assignments ordered?
• How do previews work for teachers in Speaking Companion?
• Can I assign previously assigned activities?
• Can I see my student's answers on Cambridge One?
• What does ‘Progress reset’ mean and how does it work?
• How to create groups in Collaboration Plus?

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Troubleshooting

• Cambridge One Service Restoration: Product Status
• Why can't I log in with Facebook?
• Why do I get the message 'For security your account is temporarily locked. Try again in one minute or reset your password'?
• Why can't my students take additional ADPT attempts after joining a class?
• What can I do if I forgot the email associated to my teacher account?
• Bookshelf has been retired. What should I do?

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Cambridge One Desktop App

• What devices and operating systems can I use for the Cambridge One Desktop App?
• How do I log in to the Cambridge One Desktop App?
• Why can’t I see my Presentation Plus or all my classes in the Cambridge One Desktop App?
• What is the Cambridge One Desktop App?
• How do I install Cambridge One Desktop App?
• How do I uninstall Cambridge One Desktop App?

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