Troubleshooting
- As a teacher, why can’t I activate a student code on my account?
- What should I do if a student has a damaged activation code?
- Can I delete my Cambridge account?
- An error message says that my access has been denied. What should I do?
- What is a HAR File and how to generate one?
- Why are the drag and drop test activities not working for my students?
- What can I do if I haven’t received the verification or password reset email?
- What can I do if I forgot my password or my login doesn't work?
- I’ve received an invitation but it was sent to the wrong email address. What should I do?
- I selected the wrong role when I signed up to Cambridge One, can I change it?
- The activity content overlaps or doesn’t fit correctly in my screen. What can I do?
- Why can't I find the materials that I want to add to my class?
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