Troubleshooting
- What can I do if my school account was rejected?
- Bookshelf has been retired. What should I do?
- What can I do if my students cannot see their tests scores in Cambridge One?
- I activated the code in my teacher's book, but I don't have access to everything. What can I do?
- Why can’t I continue after selecting an answer in questions with multiple correct answers?
- Why do some new assignments already show as completed?
- What should I do if I find a content error?
- What can I do if my or my students' activation codes have expired?
- How word selection activities work?
- What can I do if I don’t receive the code for the digital only materials I purchased online?
- As a teacher, what can I do if my book does not include an activation code?
- Why do I see a lock icon when I try to assign tests?
- What can I do if I forgot the username or email associated to my account?
- What should I do if students were added to the wrong class?
- What should I do if a student appears as an Independent Learner instead of in my class?
- What can I do if my students are sent back to their dashboard when they try to open their assignment?
- As a teacher, why am I unable to access all features for my classes with some materials?
- What can I do if I can't delete my assignment?
- Why isn’t my online professional development course certificate available?
- How can we add a new school administrator if the previous one has left?
- Why is Test & Train or Personalised Learning missing from my class after activating my code?
- Why can’t I activate a student code on my teacher account?
- What should I do if a student has a damaged activation code?
- Can I delete my Cambridge account?
- An error message says that my access has been denied. What should I do?
- What is a HAR File and how to generate one?
- Why are the drag and drop test activities not working for my students?
- What can I do if I haven’t received the verification or password reset email?
- What can I do if I forgot my password or my login doesn't work?
- I’ve received an invitation but it was sent to the wrong email address. What should I do?
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