If your child’s book has a code that is scratched, damaged, or hard to read, our support team is here to help.
To fix the issue quickly, please contact us and include the following:
- A photo of the damaged code
- A photo of the ISBN printed on the book (the number on the back cover, below the barcode that starts with 978)
- A copy of the proof of purchase (receipt).
Once we receive this information, our team will reply with the next steps to help your child access their materials.