Parent

Getting started

• What is a Cambridge account?
• Where do I find the activation code for my child's learning materials?
• Can I create accounts for more than one child on Cambridge One?
• How can I access my child's materials after activating their code?
• How can I get a class key for my child?

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How to use Cambridge One

• How can I update my personal details on Cambridge One?
• How do I enrol my child in a class?
• How do I activate learning materials for my child on Cambridge One?
• How can I check my child's progress on Cambridge One?

Troubleshooting

• My child has forgotten their password. Can I help?
• My child or I can't log in. An error message says that access has been denied. What should I do?
• I selected the wrong role when I signed up to Cambridge One, can I change it?
• What can I do if I haven’t received the verification or password reset email?
• What can I do if I have forgotten my password or Cambridge One doesn’t recognise my login details?
• The activity content overlaps or doesn’t fit correctly in my screen. What can I do?

Cambridge One Desktop App

• What is the Cambridge One Desktop App?
• How do I install Cambridge One Desktop App?
• How do I uninstall Cambridge One Desktop App?
• How does my child access eBooks from Cambridge One Desktop App?
• What’s the difference between my child working online and offline in their eBooks?
• How does my child download their materials on Cambridge One Desktop App?

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