Cambridge One Help Centre

Getting started

• How do I activate and access 'Fun for' materials?
• Is Cambridge One accessible on mobile devices and tablets?
• What is a Cambridge account?
• Where do I find the activation code for my child's learning materials?
• Can I create accounts for more than one child using my parent account?

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How to use Cambridge One

• How can I update my personal details on Cambridge One?
• How do I enrol my child in a class?
• How do I activate the code for my child's learning materials on Cambridge One?
• How can I check my child's progress on Cambridge One?

Troubleshooting

• What can I do if I forgot the username or email associated to my account?
• Why do we see the message 'Sorry, this activation code has already been used' when trying to activate my child's code?
• Why do we see the message 'Sorry, this isn't a valid code. Please check and try again' when trying to activate my child's code?
• Why do we see the message “Sorry, the title linked to this code has been removed” when trying to activate my child's code?
• Why do we see 'Sorry, you already have a code activated for this product' when trying to activate my child’s code?
• What should I do if my child’s activation code is damaged?

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Cambridge One Desktop App

• What devices and operating systems can I use for the Cambridge One Desktop App?
• How do I log in to the Cambridge One Desktop App?
• What is the Cambridge One Desktop App?
• How do I install Cambridge One Desktop App?
• How do I uninstall Cambridge One Desktop App?
• How does my child access eBooks from Cambridge One Desktop App?

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