This error commonly occurs when one or more users in the upload file have unsupported special characters in their first or last name, such as !, #, (, ~ or similar symbols.
For example, when using Add existing students to classes, the upload may appear valid, but the process fails after selecting Add accounts and displays a 'Form not uploaded' error.
How to resolve this issue
1. Review the learners listed in the upload file
2. Identify any first or last names containing unsupported special characters
3. Ask the school administrator or user to update the affected name in Cambridge One:
- The school administrator can use Manage learner profile
- The user can use their My Profile page.
4. Upload the file again.
Important: First and last names cannot be edited directly in the upload file. Any changes must be made in Cambridge One before re-uploading.
Why does the error message not mention special characters?
We recognise that the current 'Form not uploaded' error message does not clearly explain the cause of the issue. This feedback has been shared with the relevant team to help ensure the error message better reflects the reason for the upload failure.