Troubleshooting
- Why does my student's code seem expired after being recently activated?
- Why are the drag and drop test activities not working for my students?
- As an administrator, can I find out who activated a student code in my school?
- One of the teachers/learners selected the wrong role when signing up to Cambridge One, is it possible to change it?
- I have created a class using the ‘Progress reset’ option, is it possible to change it?
- Why am I seeing errors when I try to copy my template class into new ones?
- Why does all the data for each record in my CSV file appear in column A and I get an error when trying to upload the file?
- Why can't I find the materials that I want to add to my class?
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