Cambridge One Help Centre

Getting started

• Can I translate Cambridge One?
• What browser settings are recommended for Cambridge One?
• What devices and operating systems can I use for Speaking Companion?
• Can I use the same activation code more than once?
• Is Cambridge One accessible on mobile devices and tablets?
• What is the difference between the Student's Book code and the Workbook code?

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How to use Cambridge One

• How do attempts work in Speaking Companion?
• How long does my learner code last?
• What is Speaking Companion?
• Can I keep using my course after my class ends?
• Can I do a homework assignment again to increase my grade?
• Does 'Progress reset' apply to Personalised Learning?

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Troubleshooting

• Why do I get the message 'For security your account is temporarily locked. Try again in one minute or reset your password'?
• Bookshelf has been retired. What should I do?
• What can I do if I cannot see my test scores in Cambridge One?
• Can I retake an assignment?
• I completed my assignment or test. Why can't my teacher see my results?
• What can I do if my assignment is not marked as completed?

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Cambridge One Desktop App

• What devices and operating systems can I use for the Cambridge One Desktop App?
• How do I log in to the Cambridge One Desktop App?
• What is the Cambridge One Desktop App?
• How do I install Cambridge One Desktop App?
• How do I uninstall Cambridge One Desktop App?
• How do I access eBooks from Cambridge One Desktop App?

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