Learner

Getting started

• Welcome to Cambridge One
• How do I create an account on Cambridge One?
• How do I log into my Cambridge One account?
• Where do I find my activation code?
• What are the password criteria on Cambridge One?
• How can I get a class key?

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How to use Cambridge One

• I activated my code, why are my materials not available?
• What are ‘Other grade categories’?
• Can I access all my progress data, including activities not contributing to my grade?
• I selected the wrong role when I signed up to Cambridge One, can I change it?
• How can I read the announcements sent by my teacher?
• How are the Writing tests automarked?

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Troubleshooting

• I joined a class, but it’s not showing on my Dashboard
• What does the ‘Progress reset’ label on my class page mean?
• I have forgotten my password. The system doesn’t recognise my login details
• I have signed up but I haven’t received a verification email
• I’ve received an invitation but it was sent to the wrong email address. What should I do?
• My activation code isn’t being accepted

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Cambridge One Desktop App

• What is the Cambridge One Desktop App?
• How do I install Cambridge One Desktop App?
• How do I uninstall Cambridge One Desktop App?
• How do I access eBooks from Cambridge One Desktop App?
• Can I share the app with other learners using the same computer?
• What’s the difference between working online and offline in my eBooks?

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