Troubleshooting
- What can I do if I can’t open my activities on Apple devices when using Blackboard, Moodle, Canvas, or Brightspace?
- What should I do if my activation code is damaged?
- Can I delete my Cambridge account?
- I can’t log in. An error message says that my access has been denied. What should I do?
- What is a HAR File and how to generate one?
- Why can’t I drag and drop my test responses?
- What does ‘Progress reset’ mean?
- What can I do if I forgot my password or my login doesn't work?
- What can I do if I haven’t received the verification or password reset email?
- What can I do if my activation code isn't being accepted?
- What can I do if my class key isn't working?
- The activity content overlaps or doesn’t fit correctly in my screen. What can I do?
- When I click ‘Next’ an error message pops up and I am unable to submit the activity. What can I do?
- I’ve received an invitation but it was sent to the wrong email address. What should I do?
- I selected the wrong role when I signed up to Cambridge One, can I change it?
- I can’t submit an answer for a writing or speaking activity to my teacher, because I can't see a submit button
- I saved my answer for a writing or speaking activity. Why can't my teacher see it?
Can't find what you are looking for?
Contact Us