Troubleshooting
- What does ‘Progress reset’ mean?
- I have forgotten my password. Cambridge One doesn’t recognise my login details
- I have signed up but I haven’t received a verification email, what can I do?
- My activation code isn’t being accepted
- My class key isn’t working
- The activity content overlaps or doesn’t fit correctly in my screen. What can I do?
- When I click ‘Next’ an error message pops up and I am unable to submit the activity. What can I do?
- I’ve received an invitation but it was sent to the wrong email address. What should I do?
- I selected the wrong role when I signed up to Cambridge One, can I change it?
- I can’t submit an answer for a writing or speaking activity to my teacher, because I can't see a submit button
- I saved my answer for a writing or speaking activity. Why can't my teacher see it?
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